Privacy Policy

Hydro Supply & Co. ("we," "us," or "our") operates the website hydrosupply-co.com and provides commercial horticultural supply services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and job title that you voluntarily provide when contacting us, requesting a quote, submitting a form, or creating an account.
• Business Information: Company name, facility size, business type, and other details related to your cultivation operation that help us serve you better.
• Phone Numbers: Mobile and/or business phone numbers provided through our contact forms, quote requests, reseller applications, or direct communication for the purpose of business follow-ups and SMS messaging.
• Email Addresses: Email addresses provided through forms, direct correspondence, or account registration.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking Data: Data collected through cookies, web beacons, and similar technologies as described in the Cookies and Analytics section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Business Communication: To respond to your inquiries, provide customer support, and communicate about our products and services.
• Order Updates: To send updates about quotes, orders, shipments, and delivery status.
• Quotes and Proposals: To prepare and deliver customized pricing, proposals, and product recommendations.
• Marketing with Consent: To send promotional messages, product announcements, industry updates, and special offers when you have provided consent or opted in to receive such communications.
• Service Improvement: To analyze usage patterns and improve our website, products, and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS/Text Messaging

4. How We Share Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, including Twilio for SMS message delivery, email service providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business Protection: We may share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Use of reputable, security-compliant third-party service providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking reasonable steps to safeguard your data.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Specifically:

• Essential Cookies: Required for basic website functionality such as navigation and form submissions.
• Analytics Cookies: We use analytics services to understand how visitors interact with our website. This data helps us improve our content, layout, and user experience. Analytics data is collected in aggregate form and does not personally identify individual users.
• Third-Party Cookies: Some third-party services embedded on our site may set their own cookies. We recommend reviewing the privacy policies of these third parties.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though doing so may affect certain website functionality.

7. Your Rights

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information in the Contact Us section below.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible. If you believe a child under 13 has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: